Service hotline : +852 9669 4795
Service email : email@example.com
Partnership operation email : firstname.lastname@example.org
Address : Room 703 , Chinachem Leighton Plaza, 29 Leighton Road, Causeway Bay, Hong Kong.
- Payment methods-
PayPal/ Credit Card. Through Paypal , you can pay with the balance in your VISA , Master , American Express or Paypal account.
When ordering, you can also choose a third-party payment account to pay for your order. The specific payment methods include " Alipay " payment and " WeChat " payment.
- Delivery Method-
How long will it take for delivery after a successful order is placed ?
After your order is confirmed, it will be shipped within 2 to 3 working days.
What delivery services are available?
You can choose general delivery service or smart locker pick-up service.
Will there be any shipping charges for the delivery service?
Except for promotions specifically noted on the official online store, the general shipping fee is HK$50. If you purchase over HK$500, you will enjoy free shipping.
Please see delivery method terms for details .
- order problem-
What should I do if I find there is a problem with my order?
You can contact us by email at email@example.com or whatsapp 9669 4795. We will reply and handle it as soon as possible during office hours.
Can I return it?
Generally, returns or exchanges are not accepted after receipt, except for sensitive customers (a medical certificate or sensitive photo must be provided.) If you want to return the goods, please contact us via email to firstname.lastname@example.org or whatsapp 9669 4795 with the following information: We will reply and process as soon as possible during office hours.
- Customer name
- Order number and purchase date
- The name and quantity of the goods to be returned
- Reason for return (please attach product photo)
- Mail returns to this website's address: Room 703 , Chinachem Leighton Plaza, 29 Leighton Road, Causeway Bay, Hong Kong.
- Items can only be exchanged once and no shipping charges will be refunded.
Returns and refunds will not be accepted under the following circumstances or products:
- The product delivery period has exceeded 7 days
- The product has been opened or has been used (for example, the packaging tape or box has been removed ) .
- The product has not been properly packaged, for example, has been damaged, damaged or incomplete.
- Any discounted, clearance, or sale items that say they are not open for return.
- Any freebies and trial size gifts.
- Products purchased from any physical store.
- In case of any dispute, this website reserves the right to make the final decision without objection.
How long does it take to return a product?
The return procedure takes one to three weeks to process (calculated from the date the return is received). After the procedure is completed, the customer service department will notify the customer of the relevant details.
For details, please click here to refer to the return and exchange arrangement process.