- Orders placed on Skinique’s official online store will be reviewed within 24 hours and shipped 2 to 3 working days after your order is confirmed.
- All orders are processed on working days (Monday to Friday). If you place an order on a weekend or public holiday, it will be processed on the next working day.
- We cannot guarantee the accuracy of product descriptions, product images, prices, promotions, inventory, ingredients, or other information or content on the Site. We cannot confirm the price of an item until the order has been shipped. We reserve the right to modify or update website information, or to cancel orders due to inaccuracies or missing information. We will not charge your credit card until your order has entered the shipping process. If we cancel your order after charging your credit card, we will refund the full amount you paid to your account. Skinique Group reserves the right to cancel any order that does not comply with our terms and conditions.
This website offers the following delivery services :
Currently, we only accept delivery to Hong Kong. Customers in mainland China please go to JD International to purchase. For shipping to Macau or overseas, please contact the customer service department by calling or WhatsApp (852) 96694795.
- General delivery service (Hong Kong SAR, China only)
- SF Express self-pickup locker/self-pickup point/convenience store service (only available in Hong Kong SAR, China)
- Pick up at store
- Customers in mainland China please go to JD International Skinique official flagship store to place orders: https://mall.jd.hk/index-11543138.html
Shipping fee :
Except for promotions specifically noted in the official online store, shipping costs are handled as follows:
- When the net purchase amount exceeds HK$500, you can enjoy free shipping.
- If the net purchase amount is less than HK$500, a shipping fee of HK$50 will be charged (5KG or less, HK$50 for additional weight 10/KG)
- Free shipping for in-store pickup
- Standard delivery service areas include Hong Kong Island, Kowloon, the New Territories and outlying islands. Delivery service is not available in designated areas, including but not limited to: Tai Long Bay, Lo Wu, Tai O, Siu Ho Wan, Po Toi Island
- Please do not use a PO Box as your shipping address
- Each order can only be sent to one address. If you want to deliver the goods to different addresses, please place separate orders according to different addresses.
General delivery time:
- Under normal circumstances, standard delivery service will arrive at the delivery address within 2 to 3 working days. Orders placed in remote areas of Hong Kong will take an additional 1 to 2 working days to be delivered.
- Delivery time from Monday to Saturday: 10 am to 7 pm
- Sundays and public holidays: No delivery service
- Order processing and delivery are only done on weekdays (excluding public holidays)
- In case of holidays or extreme weather conditions, delivery time may be extended
- The shipping address cannot be changed once the order is confirmed and Skinique will not be responsible for incorrect addresses on the order.
- If the customer is unable to receive the goods due to personal reasons, please contact SF Express to make arrangements.
- Delivery to outlying islands may take an additional two days
- All orders must be signed for confirmation upon receipt
Self-pickup at store:
- Choose the store pick-up service to enjoy free shipping.
- Orders will be processed within 1-3 working days after payment is successful and confirmed, depending on stock availability. After preparation, you will be notified via email to pick up the goods.
- Please collect your order during store pick-up hours, and please bring your confirmation email for confirmation.
- The store address and pickup time are as follows:
- Central store iSKIN Medical Skin Care Center address: Room 1601, Hing Wai Building, 36 Queen's Road Central, Central, Hong Kong; Store pickup time is 10am - 7pm from Monday to Friday and 9:30am - 1:30pm on Saturday
- Causeway Bay store SKIN & Co. City address: Room 2301, World Trade Centre, 280 Gloucester Road, Causeway Bay, Hong Kong Island; Store pickup time is 11am - 8pm from Monday to Friday, 10am - 7pm on Saturday and 10am - on public holidays 6pm
Hong Kong Order Return or Refund Procedure
Generally, returns or exchanges are not accepted after receipt, except for sensitive customers (a doctor's certificate or sensitive photo must be provided.) If you want to return or exchange, please contact us by email to email@example.com or WhatsApp 9669 4795 with the following information: We will reply and process as soon as possible during office hours.
- Customer name
- Order number and purchase date
- The name and quantity of the goods to be returned
- Reason for return (please attach product photo)
- Mail returns to this website's address: Room 703 , Chinachem Leighton Plaza, 29 Leighton Road, Causeway Bay, Hong Kong.
- Items can only be exchanged once and no shipping charges will be refunded.
Please note that returns and refunds are not accepted under the following circumstances or products:
- The product delivery period has exceeded 7 days
- The product has been opened or has been used (for example, the packaging tape or box has been removed ) .
- The product has not been properly packaged, for example, has been damaged, damaged or incomplete.
- Any discounted, clearance, or sale items that say they are not open for return.
- Any freebies and trial size gifts.
- Products purchased from any physical store.
In case of any dispute, this website reserves the right to make the final decision without objection.
The return procedure takes one to three weeks to process (calculated from the date the return is received). After the procedure is completed, the customer service department will notify the customer of the relevant details. In case of any dispute, Skinique reserves the right of final decision. Skinique reserves the right to change the above terms and conditions without prior notice.
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